FAQs

What is included in each kit?

Every kit comes with a pre-stretched, pre-printed canvas, numbered paint pots, three brushes in different sizes, and a hanging kit with hooks, screws, and wall pins.

Do I need any extra materials?

No. Everything you need is supplied in the kit. You’ll only need a cup of water to rinse your brushes between colors.

How long does shipping take?

Orders placed before 11:59 PM ship the next business day from within the EU.

Delivery times vary depending on your location — typically 1–2 business days within the NL and 3-4 days for other EU regions.

Customized painting kits may take a little longer to process before shipping.

Do you ship internationally?

Orders are delivered throughout the EU.

We plan to expand to non-EU European countries (including the UK, Switzerland, Norway, Serbia, and Iceland) soon.

Shipping rates are calculated automatically at checkout based on your location and order size.

Free shipping applies according to our regional thresholds — free across NL and discounted across EU.

What if my kit arrives damaged?

If your kit arrives damaged, contact us within 7 days with photos. We’ll replace it at no cost.

Can beginners use Stroke Story kits?

Absolutely. The numbered canvas guides you step by step. Our kits are designed for beginners and rewarding for hobbyists alike. If the design you choose is larger or more detailed, it may take extra hours — especially for beginners — but with patience you’ll get there and enjoy the process.

For kids or first-timers, we also offer smaller sizes and simpler designs — a great way to start and build confidence before moving on to the bigger canvases.

What is your return policy?

We offer a 14-day return window from the date of delivery, no questions asked. If you’re not satisfied, you can send your kit back for a refund.

Please note: the original delivery cost is not refundable, and return shipping is at your expense. Once we receive the kit in its original condition, we’ll process your refund promptly.

Email us at help@strokestory.com and we’ll get back to you asap.

Still have questions?

For any other queries or business matters, reach out to info@strokestory.com.

We typically reply within 1–2 business days.